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Luna Haven provides RN-led, non-medical newborn/infant care services designed to support families during the postpartum period. Services may include newborn care, feeding support, soothing techniques, sleep guidance, and general infant care education.

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Luna Haven does not provide medical care, diagnosis, or treatment. Any medical concerns should be directed to your pediatrician or healthcare provider.

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2. Client Responsibilities

Clients agree to:

• Provide a safe, clean, and smoke-free environment for care

• Disclose any relevant medical or safety concerns regarding the infant

• Ensure a legal guardian is accessible during care hours if required

• Provide necessary supplies (diapers, wipes, bottles, etc.)

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3. Booking & Payment​

• Payment for all scheduled services during the upcoming week is due no later than sunday at 11:59 PM or prior to scheduled sunday shift whichever applies.

• Accepted payment methods: major credit/debit cards (Visa, Mastercard, Amex, Discover), digital wallets (Apple Pay, Google Pay)

Failure to complete payment may result in cancellation of services.

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4. Cancellation & Rescheduling Policy

• Cancellations made more than 48 hours in advance may be rescheduled (subject to availability)

• Cancellations made within 48 hours of scheduled service are non-refundable

• Same-day cancellations will be charged the full session rate
  
  No refunds for unusued hours once a shift has begin. 
   

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5. Illness Policy

For the safety of all families and nurses:

• Services may be rescheduled if there is illness in the home (fever, contagious conditions, etc.)

• Luna Haven reserves the right to cancel or reschedule services if the nurse is unwell, will attempt to find a replacement.

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6. Overnight Care Guidelines

• A safe, designated space must be provided for the nurse to rest when the baby is sleeping

• Parents understand that care includes active monitoring, but brief awake rest periods may occur when the infant is safely sleeping

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7. Independent Contractor Clause

Luna Haven nurses may operate as independent contractors. While all providers are qualified Registered Nurses, they are not acting as medical providers during services.

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8. Limitation of Liability

Luna Haven is not liable for:

• Pre-existing conditions or medical complications

• Outcomes related to parenting choices or care decisions outside of sessions

• Indirect or incidental damages

Clients agree to hold Luna Haven harmless except in cases of gross negligence.

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9. Privacy & Confidentiality

All client information is kept strictly confidential and used only for service-related purposes.

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10. Safety & Right to Refuse Service

Luna Haven reserves the right to refuse or terminate services if:

• The environment is unsafe

• There is inappropriate behavior

• Terms are violated

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11. Agreement

By booking services with Luna Haven, clients acknowledge they have read, understood, and agreed to these Terms & Conditions.

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Our goal is to provide a calm, supportive, and trusted presence in your home—so you can rest, recover, and feel confident in your newborn care journey.